Shipping & Returns
** Last orders before Christmas need to be made by 10am 21st December. All orders after that point will be posted when shipping resumes on 28th December. **
All UK orders are a flat fee of £3.99 and will be shipped within 24 - 48 hours of the order being made (unless it’s stated as a pre-order). All orders are sent out via first class signed for post.
All orders place outside of the UK are a flat fee of £14.99 and will be shipped 24 - 48 hours of the order being made (unless it’s stated as a pre-order). You will receive a tracking number shortly after. Once the order has left the UK it will be passed to a local provider to complete the delivery.
If you would like us to use a specific delivery provider please contact us before placing your order.
We devote the majority of our time to sourcing products we hope you will love as much as we do, but know from time to time that you'll need to make a return to us.
Please email firstname.lastname@example.org and put 'Return request - Order no xxxxx' as the subject title.
Once we receive your item your refund will be processed within 3 - 4 working days.
We operate a 14-day return policy (including bank holidays and weekends). Goods must be back with us by the 14th day. The returns period starts from the first day delivery was attempted.
Please note that we only accept returns or exchanges where;
- All the original labels and tags are still attached
- The product is not worn or damaged
- Has no makeup, fake tan or other marks on it
- Must be posted back within 14 days from receipt of the item
The Decorium reserves the right to refuse a return if any of the above is not met.
Please return products (especially fragile homeware items) in it's original box/packaging.
If when your order arrives it is damaged, please notify us within 48 hours of receipt of the item with a picture of the fault if possible. We will then arrange an exchange or refund after discussing the matter with you.
‘Pre-loved’ and vintage pieces from The Archive are non returnable.
Your statutory rights are not affected by our returns policy.